Refund and Returns Policy

RETURNS & REFUNDS POLICY
Last Updated: 2 November 2026
At Razityah Hair, customer satisfaction is important to us. We are committed to providing quality products and an excellent shopping experience.
This policy explains the conditions for requesting returns, exchanges, replacements and refunds on purchases made through our website.

1. Eligible Returns
   Customers may request a return, exchange or other appropriate remedy where:
   The wrong product was delivered.
   The product received is defective or damaged.
   The product is incomplete or contains missing components.
   The product does not reasonably match its description.
   An electrical hair gadget or styling tool is malfunctioning upon receipt.
   All requests will be reviewed in accordance with applicable consumer protection laws.
2. Return Request Timeframe
   Customers should contact Razityah Hair within 48 hours of receiving their order if they discover a problem with their purchase.
   Please provide:
   Your order number.
   A description of the problem.
   Clear photographs or videos showing the issue, where applicable.
   This notification period helps us investigate complaints promptly. It does not remove any consumer rights that may apply under applicable law.
3. Product Conditions
   Return eligibility depends on the product category and its condition.
   Wigs, Hair Bundles and Extensions
   Products should remain unused, unwashed, uncut, undyed and unaltered for change-of-mind returns.
   Original packaging, tags and accessories should be retained where applicable.
   Hair Gadgets and Styling Tools
   Products should remain unused and in their original packaging for change-of-mind returns.
   Defective or malfunctioning gadgets will be assessed for an appropriate remedy.
   Products damaged through customer misuse may not qualify for a return.
   Hair Accessories
   Products should remain unused, undamaged and in their original packaging where applicable.
   Hygiene-sensitive accessories may have additional return restrictions.
   These conditions do not prevent customers from seeking appropriate remedies for defective, incorrectly supplied or misrepresented products.
4. Non-Returnable Items
   Subject to applicable consumer protection laws, the following may not qualify for change-of-mind returns:
   Wigs, bundles or extensions that have been worn, installed, washed, dyed, cut or altered.
   Hair gadgets and electrical tools damaged through misuse or improper handling.
   Accessories that have been used or damaged by the customer.
   Personal-use products that cannot reasonably be resold for hygiene reasons.
5. Damaged, Defective or Incorrect Products
   If you receive a damaged, defective or incorrect product:
   Contact our customer service team.
   Provide your order number.
   Explain the issue.
   Submit clear photographs or videos where possible.
   Follow the return instructions provided by our team.
   After reviewing your complaint, we may offer an appropriate remedy, including replacement, exchange, repair or refund, depending on the circumstances and applicable law.
6. Refunds
   Approved refunds will generally be processed through the original payment method where possible.
   The time required for the refund to reflect in your account may depend on your payment provider or financial institution.
   Customers will be notified when an approved refund has been initiated.
   Where a refund is legally due, it will be handled in accordance with applicable consumer protection requirements.
7. Exchanges and Replacements
   Exchanges or replacements may be considered where:
   The wrong product was supplied.
   An item arrived damaged or defective.
   A product does not reasonably match its description.
   An alternative product is available and an exchange is appropriate.
   All exchanges and replacements are subject to product availability and applicable consumer rights.
8. Return Shipping Costs
   Where a return is necessary because Razityah Hair supplied an incorrect, defective or damaged product, we will communicate the appropriate return arrangements and responsibility for reasonable return costs.
   For eligible change-of-mind returns, customers may be responsible for return delivery costs where permitted by law.
9. Order Cancellations
   Customers wishing to cancel an order should contact us as soon as possible.
   Cancellation requests may be accommodated before an order is processed or dispatched.
   Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.
   Nothing in this section limits cancellation rights provided by law.
10. How to Request a Return or Refund
    To submit a return, exchange or refund request, contact our customer service team with:
    Full name.
    Order number.
    Date of purchase.
    Product name.
    Description of the issue.
    Supporting photographs or videos, where applicable.
    Our team will review your request and provide further instructions.
11. Contact Us
    For returns, exchanges, replacements and refund enquiries, please contact:
    Business Name: Razityah Hair
    Website: razityahhair.com.ng
    Email: hello@razityahhair.com
    Telephone: +234(0) 8140510064 
    RAZITYAH HAIR
    For Elite Females, ONLY.