FREQUENTLY ASKED QUESTIONS (FAQs)
Welcome to Razityah Hair!
We understand that choosing the right hair products and accessories is important. We’ve compiled answers to common questions to make your shopping experience easier.
For Elite Females, ONLY.
1. ABOUT RAZITYAH HAIR
What is Razityah Hair?
Razityah Hair is a beauty and hair retail brand offering premium human hair wigs, hair bundles, extensions, styling tools, hair gadgets and accessories.
What products do you sell?
Our product range includes:
Human hair wigs.
Human hair bundles and weft extensions.
Hair extensions.
Hair styling tools and gadgets.
Hair accessories.
Other selected hair and beauty essentials.
Do you sell only human hair?
Our product range may include different hair types and product categories. Please check individual product descriptions for accurate details about materials, specifications and features.
2. PRODUCTS AND QUALITY
How do I choose the right wig or hair bundle?
Consider your preferred hair texture, length, density, style and budget. Each product listing provides relevant information to help you make your choice.
Are your product pictures accurate?
We make reasonable efforts to display products accurately. However, slight differences in colour or appearance may occur because of lighting, photography and screen settings.
How do I know the specifications of a hair gadget?
Check the individual product description for its features, specifications, functions and usage information. You can also contact our customer service team for assistance.
Do you sell hair accessories separately?
Yes. Selected hair accessories are available for individual purchase, depending on stock availability.
3. ORDERS AND PURCHASING
How do I place an order?
Visit our website.
Browse the available products.
Select your preferred item.
Add the product to your shopping cart.
Proceed to checkout.
Enter your billing and delivery information.
Select your preferred payment method.
Complete your purchase.
Can I order more than one product?
Yes. You can add multiple products to your shopping cart before proceeding to checkout.
Can I change or cancel my order?
Contact us immediately if you need to change or cancel an order. Requests may be accommodated before processing or dispatch. Once dispatched, changes or cancellations may no longer be possible.
Will I receive an order confirmation?
Yes. You may receive an order confirmation through the email address provided during checkout.
4. PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is online payment secure?
We use available payment service providers to facilitate transactions. Payment processing is subject to the security procedures and policies of the relevant provider.
What happens if my payment fails?
Check your bank or payment provider for the transaction status. If money has been deducted without an order confirmation, contact us with your transaction details so we can investigate.
5. SHIPPING AND DELIVERY
Do you offer delivery?
Yes. We arrange delivery to locations where our shipping services are available.
How much does delivery cost?
Delivery charges depend on your location, order size and selected delivery service. Applicable charges will be displayed at checkout or communicated before your order is finalised.
How long does delivery take?
Delivery timelines vary depending on your location, product availability and logistics provider. Estimated delivery information will be communicated where available.
Can I track my order?
Where tracking is available, we may provide tracking details or delivery updates.
Do you offer international delivery?
International delivery may be available to selected destinations. Contact us to confirm availability and applicable shipping charges.
6. HAIR GADGETS AND ACCESSORIES
Do you sell hair styling gadgets?
Yes. We offer selected hair gadgets and styling tools to support different hair styling needs.
Do your gadgets come with warranties?
Warranty coverage depends on the individual product and manufacturer. Please check the product description or contact us before purchasing.
Can I return a faulty hair gadget?
Yes. If a gadget arrives defective or malfunctioning, contact us promptly with your order details and supporting evidence. Your complaint will be assessed under our Returns & Refunds Policy and applicable consumer protection laws.
Do you provide instructions for using hair gadgets?
Where available, product instructions and usage information will be provided by the manufacturer or included with the product.
7. RETURNS, EXCHANGES AND REFUNDS
Can I return a product?
Returns are subject to our Returns & Refunds Policy. Eligibility depends on the product category, condition and reason for the return.
Can I return a wig after wearing it?
For hygiene reasons, worn, installed, washed, dyed, cut or altered wigs generally do not qualify for change-of-mind returns, subject to applicable consumer rights.
What if I receive the wrong product?
Contact us as soon as possible with your order number and photographs of the item received. We will investigate and advise on an appropriate resolution.
How long does a refund take?
Approved refunds are generally processed through the original payment method where possible. The time required for the funds to reflect depends on the payment provider or financial institution.
8. CUSTOMER SUPPORT
How can I contact Razityah Hair?
You can reach us through the contact information provided on our website.
Can I ask questions before placing an order?
Absolutely! We encourage customers to contact us for product information, specifications, availability and purchasing assistance before placing an order.
What if I cannot find a product on the website?
Contact our customer service team with the product name or a description of what you are looking for. We will let you know whether it is available or can be sourced.
STILL HAVE QUESTIONS?
We are happy to assist you.
For product enquiries, order assistance, delivery questions or general support, please visit our Contact Us page.
RAZITYAH HAIR
For Elite Females, ONLY.